Electrodes are unsnapping/band is sliding down
If you’ve been having trouble with the electrodes unsnapping, we suggest loosening the band around your leg because we have found that wearing the strap too tight may contribute to unsnapping. You might also try wearing Quell in different rotational positions on your calf as customers have found that certain areas (i.e. not over the shin bone) are less prone to unsnapping.
We have recently introduced an upgraded Quell band that has an enclosed pouch to keep the device more securely in place. The band is available for purchase at store.quellrelief.com.