I am not getting pain relief.
For best results, we recommend wearing Quell daily for a minimum of 3 therapy sessions each day. It can take several weeks of consistent use for some people to experience pain relief with Quell.
Make sure you feel a strong but comfortable sensation during therapy sessions. If not, you can recalibrate the device or increase the therapeutic intensity on the app. If you need further assistance you can contact our Customer Care team at 1-800-204-6577 available Monday-Friday 9am to 6pm Eastern Standard Time.