I bought a Quell but it isn’t relieving my pain.

We encourage new users who have questions or aren’t getting the relief they hoped for to contact our Boston-based Quell Customer Care team (800-204-6577) for assistance, as we are often able to give tips to help maximize your relief. For best results, it is important to use Quell daily.  We recommend wearing Quell for a minimum of 3 therapy sessions each day.  It can take several weeks of consistent use for some people to experience pain relief with Quell. It may take 30 days of consistent use before determining if Quell is right for you. In addition to reduction of chronic pain, many people report improvement in other areas like mood, activity, and sleep as other key indicators that Quell is working for them. 

If you still feel you would like to return the device, we understand.

We’re sorry to hear that Quell didn’t provide you with relief. For some users, it can take several weeks of regular use, wearing Quell daily for a minimum of three therapy sessions per day at a strong, but comfortable intensity before noticing a difference. Unfortunately, no treatment modality will work for everyone, which is why we offer a 60-day money back guarantee so you can try it risk-free. Thank you for trying the product.