Make sure you wait 60 minutes to see if device will restart on its own. If you had the device off your skin for more than 60 minutes or charged it while it was off, you will need to restart manually. Use the app to check Sleep Mode. If Sleep Mode was set to “Bedtime,” the first session in the morning will need to be manually started.
Mon-Fri 8am to 8pm, Sat 10am to 2pm (EST)